You can cancel items within 30 minutes of placing your order. Same day delivery orders may not be eligible to cancel within 30 minutes due to the order being shipped as soon as possible.
Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or a non-inventory item that has to be fulfilled on an order by order basis.
If you’re not totally satisfied with your JPW purchase you can return new and unopened products within 30 days, together with your proof of purchase, for full credit (restocking fees may apply).
Sorry, we do not accept returns on custom orders. We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged.