JPW Associates is now JPW Technologies. Same team. Same great service.

Image Alt

FAQ

What are accepted forms of payment?

Corporate Check, ACH and all major credit cards.

How do I process my equipment for repair?

Fill out a START A REPAIR request.

What is JPW’s warranty policy?

JPW maintenance includes a limited warranty against all defects in workmanship and materials used, for a period of 120-days from the original ship date. All shipping and repair fees incurred for a legitimate warranty repair will be covered by JPW. If it is determined, during JPW’s warranty evaluation, that the service warranty has been voided, or no longer applies, the customer will assume responsibility for all shipping and repair fees incurred.

Refurbished JPW products include a limited warranty that extends a period of 12-months from the original ship date. All shipping and repair fees incurred for a legitimate warranty repair will be covered by JPW. If it is determined, during JPW’s warranty evaluation, that the refurbished product warranty has been voided, or no longer applies, the customer will assume responsibility for all shipping and repair fees incurred.

Should I include my antenna and battery with the equipment that I am sending in for repair?

We recommend that our customers return their equipment with everything that was being used at the time of failure. If your equipment failed with the antenna and battery installed, it is always best to return these with the device. This allows our technical staff to more accurately reproduce the failure conditions and qualify assemblies that can independently create problems for your equipment.

Was your question not answered?

JPW Associates is available to answer all of your questions.